Frequently Asked Questions

Our FAQ page is constantly updated to reflect customer feedback and ensure you have access to the latest information. So, whether you're a first-time visitor or a long-time user, dive into our extensive FAQ collection and find the answers you need, all in one convenient location. Navigate the world of knowledge with ease and confidence – your solution is just a click away!

General

Hours of Operation & Closures

Corporate Office Hours & Closures:
8AM – 5PM Central Standard Time

Holiday Closures:
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
New Years

Email: support@gelpro.com

Can I add a gift message to my order and will the price of the product be visible to the recipient?

Yes, we offer the option to add a Gift Message to your order! Look for the field that appears under the “Delivery Method” on the checkout screen before the order is submitted. The box reads, "Gift Message". Click the down arrow at “Please Include a Gift Message with this order”, check the box and then type your message. We do not include the price of the item(s). Don’t forget to advise who the gift is from!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal Standard and PayPal Credit.

Promotions

When do you have promotions?

We have many promotions throughout the year. Join our mailing list to receive promotional emails: Join our Mailing List Please view our promotion page for more information. GelPro Coupons

How do I use my promotion code?

1. Place the items you wish to purchase in your shopping cart.
2. Under “Order Summary," click on the + sign.
3. Enter your code.
4. Proceed to checkout.

Warranty Policy

What is your warranty policy?

Our mission is to offer you best-in-class comfort solutions. If you are not satisfied with your GelPro Comfort Mat for any reason, you may return the undamaged item(s) for a refund or replacement within the first 30 days from the date of purchase. GelPro offers different warranties depending on the type of GelPro Comfort Mat you purchased.

Returns & Exchanges

What is your return policy?

We appreciate the opportunity for your business. We are confident that our anti-fatigue mats are the best available and that you will feel a remarkable difference while performing your daily tasks. However, if you are unhappy with your ergonomic standing mat for any reason you may return it for a refund or replacement within the first 30 days from the date of delivery.

Shipping

How long does it take to ship my order?

Each order comes with standard 3 to 5 day shipping and we require a day for processing.


Didn't see the answer to your question, let us know! Email us at support@padit.com

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